Have any questions? Find answers here.
We’ve gathered the most common questions to help you shop with confidence. If you can’t find what you need, our support team is happy to help.
Shipping & Delivery
We offer standard shipping to many countries. Available options, costs, and estimated delivery times are shown at checkout based on your location.
Most customers receive their order within 2–15 business days, depending on the destination and the items in your cart. You’ll see an estimated delivery window at checkout, and as soon as your order ships, we’ll send you a tracking link so you can follow it every step of the way. If anything looks delayed, just reach out—we’re happy to help.
Orders are typically processed within 1–3 business days (excluding weekends and holidays). During peak periods, processing may take a little longer—but we’ll always keep you updated.
Yes, we ship to many countries. If shipping is available to your address, you’ll be able to select it at checkout.
In most cases, you won’t be charged any additional fees. However, customs policies can vary by country, and in rare situations local authorities may apply import taxes or duties. If that happens, the fee is set by your local customs office. If you have any questions before ordering, feel free to contact us—we’ll do our best to help.
Returns & Refunds
We accept returns for eligible items within 30 days of delivery. Items must be unused, unwashed, and in original condition with tags/packaging where applicable.
Simply contact our support team with your order number and the item(s) you’d like to return. We’ll guide you through the steps and provide the return instructions.
Once your return is received and inspected, we’ll process your refund. Most refunds appear within 5–10 business days (timing can vary depending on your bank/payment provider).
If you need a different size or color, contact us and we’ll do our best to help. Exchanges depend on stock availability. If an exchange isn’t possible, we can suggest the best alternative (like a return + new order).
We’ve got you. Please email us within 48 hours of delivery with clear photos of the issue and your order number. We’ll resolve it quickly (replacement, refund, or the best available option).
For hygiene and safety reasons, some items may be non-returnable (for example, certain accessories or intimate items, if applicable). This will be stated on the product page.
Orders
If your order hasn’t been processed yet, we’ll do our best to help. Contact us as soon as possible with your order number. Once processing/shipping begins, changes may not be possible.
Contact us immediately. If the order hasn’t shipped yet, we can often update the address. If it has shipped, we’ll help you explore the best solution.
Sometimes items ship separately. Check your shipping confirmation emails for multiple tracking links. If something is still missing, contact us and we’ll investigate right away.
Products & Sizing
We do our best to display accurate colors and details. Lighting and screen settings can cause slight variations, but the product description includes key details to help you choose confidently.
Care instructions are listed on the product label and/or product page. As a general rule, wash cold, avoid high heat drying, and don’t iron directly on prints/logos.
Payments & Security
We accept major payment methods available in your region (such as credit/debit cards and other local options shown at checkout).
Yes. Our checkout is encrypted and secured, and we never store full payment card details.
Support
You can reach us anytime via our Contact Us page or by email. Please include your order number for faster support.
We typically reply within 24–48 business hours (often sooner). During busy periods, response times may be slightly longer.
